Our goal is happy customers. If you have any questions or concerns please contact us: M-F 9-5 T: 877.883.7298
WARRANTY: BENSON-COBB offers a limited one-year warranty against manufacturing defects. BC will repair or replace [at its sole option] its product without charge, upon return delivery of the defective product to BC. Payment of shipping costs to and from BC is not covered under this warranty, unless otherwise approved. BC does not warrant against and will not repair changes in its products due to misuse, mishandling, improper maintenance, improper storage, or exposure to weather, excessive moisture or lack of moisture. BC does not warrant against and repair cracked glass and breakage of glass occurring after acceptance of delivery.
WHOLESALE | STOCKING DEALER: To become and remain a stocking dealer, customers must submit an account application, provide a minimum opening order of $5,000, a valid resale certificate and business card along with a completed credit card authorization form. BC reserves the right to open, approve, close or refuse accounts as deemed necessary by Benson-Cobb.
DESIGNER NET | NON-STOCKING DEALER: To open an account, interior designers & non-stocking dealers must submit an account application, provide a copy of a valid resale certificate and business card, along with a completed credit card authorization form. There is no minimum for interior design professionals & non-stocking dealers.
ONLINE RETAILERS: In order to support and protect our stocking dealers, we will not sell our products to companies that only sell online without special agreements. Thus, our products may only be offered online upon approval from the BENSON-COBB team.
PLACING ORDERS: Orders can be placed 24 hours a day via faxing to 877.883.7293 or emailing firstname.lastname@example.org. Orders written as HFC (Hold for Confirmation) at market or with a rep will remain valid for 90 days, unless a future ship date is specified. HFCs are entered as quotes and will be cancelled without notification in 90 days.
We are a made to order product, each piece is offered in a large range of options. An order confirmation will be returned to you, detailing the items and pricing. Due to the large range of size and orientation options it is essential that the order confirmations are reviewed and checked for accuracy of price, item #, description and ship to address. Due to the nature of our product, confirmed orders can not be modified once production begins. We will attempt to make adjustments when issues arise, an order change fee may apply. Please contact us with any questions.
PRICING: We are committed to providing scaled gallery quality art. Our pricing is based upon cost of materials and labor. Typically our pricing is amended once a year.
PROCESSING: Every product is made to order and we require payment in full to begin production. The exceptions are mixed media originals and commissioned originals. For these works, we require 50% deposit to begin production and remaining 50% balance due prior to shipping.
TERMS OF PAYMENT:
Credit Cards: We accept all major credit cards including VISA, MasterCard, Discover, and American Express.
Payments by check: We accept checks. A $30 fee will be billed for any returned checks.
LEAD TIMES: Lead times begin at time of payment. For all canvas art reproductions and gallery-framed art, the lead-time is 4-6 weeks. For mixed media originals and custom artwork, the lead-time is 8-10 weeks. For original artwork lead times, please inquire with customer service for lead times. Upon approval, we may be able to accommodate a shorter lead-time, but this is subject to the production schedule and the order will incur a 15% rush fee.
SHIPPING TERMS: Orders are shipped from McKinney, Texas and are subject to change without notice. Shipping quotes are based upon size of the order and if the delivery address is residential or commercial. To minimize costs we highly recommend shipping artwork to a commercial receiver.
RETURNS: We sell custom products. We do not except returns. If you believe your product to be defective and it has not been used or installed please contact us within 10 days of delivery so we can review your issue.
PRODUCT VARIATION: Due to the nature of our products and fluctuations in the digital printing process and texture of natural fibers, slight variations may occur.
SALE OF GOODS: We sell all our products with the belief that they are of suitable quality and will serve their intended purpose. You as the customer must take into account your particular situation and the conditions of the intended site. Any and all defects should be reported immediately when discovered. Our liability will not exceed the value of the products in question. We are not liable for loss of profits and consequential, financial and other losses.
COPYRIGHT ACKNOWLEDMENT: By submitting an account application, you agree that you will not (1) copy, modify or reverse engineer the artwork of Benson-Cobb for any purpose, or (2) use the artwork of Benson-Cobb as the basis of or inspiration for any other artwork to be created by another artist. All imagery is copyright protected.